30-Day Refund Policy

UtilitySolutionsFinder

At UtilitySolutionsFinder, we are committed to providing dependable customer assistance and convenient natural gas and electricity service arrangements. Customer satisfaction is important to us, and we strive to maintain transparency, fairness, and professionalism in our payment and refund procedures.

We offer a 30-Day Refund Policy for eligible payments made to UtilitySolutionsFinder. Customers may submit a refund request within 30 calendar days of the original payment date, subject to the terms and conditions outlined below.

1. Refund Eligibility

Customers may be eligible for a refund under the following circumstances:

  • Service Not Provided: A payment was made for a service that has not been provided or completed.
  • Duplicate Payment: A customer was charged more than once for the same transaction.
  • Incorrect Charges: An incorrect amount was charged due to a payment processing or administrative error.
  • Service Cancellation: A customer requests cancellation before the agreed service has been completed.
  • Unauthorized Charges: A customer reports a transaction that was not properly authorized, subject to verification and applicable law.
  • Payment Processing Errors: A technical or administrative issue resulted in an incorrect transaction.
  • Service Arrangement Not Completed: A requested utility service arrangement could not be completed, and the customer is entitled to a refund under the agreed service terms or applicable law.

Refund requests must generally be submitted within 30 calendar days of the original payment date to qualify under this policy.

This 30-day period does not limit any additional refund or consumer protection rights provided by applicable law.

2. Non-Refundable Services and Charges

Certain payments may not qualify for refunds, including:

  • Services that have already been fully completed and delivered as agreed.
  • Service arrangements completed with the customer’s authorization.
  • Third-party utility provider fees that are non-refundable under the provider’s applicable policies.
  • Installation or contractor expenses already incurred with the customer’s authorization, where properly disclosed and legally non-refundable.
  • Non-refundable third-party processing or administrative charges that were properly disclosed before payment and are legally permissible.
  • Charges associated with completed service arrangements.

These limitations do not override any refund rights or remedies available under applicable consumer protection laws.

A customer may still be entitled to a refund if a service was misrepresented, not delivered as agreed, or involved an unauthorized transaction.

3. How to Request a Refund

Customers who wish to request a refund must contact UtilitySolutionsFinder within 30 calendar days of the original payment date.

Refund requests can be submitted through the following methods:

Phone: +1 (888) 431-9174

Email: contact@utilitysolutionsfinder.com

When submitting a refund request, please provide:

  • Full name
  • Email address or telephone number associated with the transaction
  • Utility service address, if applicable
  • Payment date
  • Payment amount
  • Transaction reference number, if available
  • Description of the requested service
  • Reason for requesting the refund

Our customer support team may request additional information to verify the transaction and determine refund eligibility.

For security reasons, customers should not send full payment card numbers, passwords, Social Security numbers, or other highly sensitive financial information by email.

4. Refund Review Process

Once a refund request has been received, our customer support team will review the transaction and determine whether it meets the eligibility requirements.

Refund requests will normally be reviewed within 5 business days of receiving the information necessary to evaluate the request.

During the review process, we may:

  • Verify payment and transaction records.
  • Review the status of the requested utility service arrangement.
  • Confirm whether the agreed assistance has already been completed.
  • Investigate payment processing errors.
  • Review applicable cancellation requests.
  • Contact relevant service partners when necessary.
  • Request additional supporting information when reasonably required.

Customers will be informed of the outcome of their refund request using the contact information provided.

If additional information is required, the review process may take longer. Any legally required refund deadlines will continue to apply.

5. Refund Processing Time

If a refund request is approved, UtilitySolutionsFinder will generally initiate the refund to the original payment method within 10 business days of approval.

Depending on the payment method and financial institution, additional time may be required for the refunded amount to appear in the customer’s account.

Refund processing times may vary based on:

  • Bank processing procedures
  • Credit or debit card issuer policies
  • Payment processor requirements
  • Weekends and public holidays
  • Additional transaction verification requirements

UtilitySolutionsFinder is not responsible for delays caused solely by independent financial institutions or payment providers.

Where applicable law requires a shorter refund period, the legally required timeline will apply.

6. Refund Method

Approved refunds will generally be issued using the original payment method used for the transaction.

For example:

  • Credit Card Payments: Refunds will generally be returned to the original credit card.
  • Debit Card Payments: Refunds will generally be returned to the original debit card.
  • Other Authorized Payment Methods: Refunds will be processed using an appropriate method permitted by the payment processor and applicable law.

Refunds will not ordinarily be issued to unrelated third-party accounts or payment methods.

If the original payment method is unavailable, an alternative refund method may be used where permitted by applicable law and payment processing requirements.

7. Cancellation of Service Requests

Customers may contact UtilitySolutionsFinder to request cancellation of a pending service arrangement.

Cancellation requests may involve:

  • New natural gas connections
  • New electricity connections
  • Utility service transfers
  • Service activation requests
  • Reconnection assistance
  • Pipeline installation coordination
  • Other eligible utility service arrangements

If a cancellation request is received before the agreed assistance has been performed, the customer may qualify for a full refund of eligible service fees.

If the service has been partially completed, refund eligibility will depend on the agreed service terms, the work actually performed, prior disclosures, and applicable law.

If the requested assistance has already been fully completed as agreed, associated service fees may be non-refundable, subject to applicable consumer protection requirements.

Cancellation requests involving independent utility providers or contractors may also be subject to their respective policies and procedures.

8. Third-Party Utility Charges

UtilitySolutionsFinder operates as an independent utility assistance company and does not directly supply natural gas or electricity.

Charges imposed by independent utility providers or authorized contractors may include:

  • Security deposits
  • Connection charges
  • Reconnection fees
  • Service activation charges
  • Pipeline installation expenses
  • Inspection or permit fees
  • Equipment or meter installation charges

Refunds of amounts collected directly by third-party utility providers or contractors are generally governed by their respective policies and applicable law.

UtilitySolutionsFinder cannot independently approve refunds for transactions processed and collected directly by unrelated utility providers.

Where UtilitySolutionsFinder is authorized to collect or process payments on behalf of a third party, the applicable payment terms and refund arrangements will be disclosed to the customer.

Nothing in this section removes responsibility that UtilitySolutionsFinder may have under applicable law or an express agreement.

9. Disputed or Unauthorized Transactions

Customers who believe a payment was processed incorrectly or without authorization should contact UtilitySolutionsFinder promptly.

Our customer support team will review the reported transaction and assist with resolving verified processing errors.

We may request reasonable information to confirm the transaction and investigate the issue.

Customers retain any applicable rights to dispute transactions directly with their bank, credit card issuer, or payment provider.

Nothing in this Refund Policy limits legally protected payment dispute, chargeback, or unauthorized transaction rights.

Customers are not required to waive statutory dispute rights as a condition of requesting a refund.

10. Refund Request Limitations

UtilitySolutionsFinder reserves the right to review and deny refund requests that do not meet the eligibility requirements of this policy.

A refund request may be denied when:

  • The request falls outside the 30-day refund period and no additional legal refund right applies.
  • The agreed service has already been fully completed.
  • The payment was properly authorized and the agreed service was delivered.
  • The charge relates to a legally non-refundable third-party fee that was properly disclosed.
  • The information provided in support of the request is materially inaccurate or fraudulent.
  • The request does not otherwise qualify under the applicable service agreement or this policy.

Any refund denial will remain subject to applicable consumer protection laws and legally required remedies.

Customers may contact our support team if they believe a refund decision requires further review.

11. Customer Responsibilities

Customers requesting a refund agree to provide accurate and complete information reasonably necessary to review the request.

Customers are encouraged to:

  • Contact our support team promptly when an issue occurs.
  • Keep copies of relevant transaction confirmations.
  • Provide accurate payment and service request details.
  • Respond to reasonable verification requests.
  • Inform us if a duplicate or incorrect payment is identified.

Providing accurate information helps us investigate refund requests and resolve concerns efficiently.

Customers should never be required to disclose sensitive authentication information through unsecured channels to obtain a refund.

12. Our Commitment to Fair Refund Practices

At UtilitySolutionsFinder, we understand the importance of trust and transparency when customers request assistance with essential utility services.

Our goal is to provide clear information about service fees, customer authorizations, cancellation procedures, and applicable refund rights.

We are committed to:

  • Communicating applicable service fees before payment authorization.
  • Reviewing refund requests fairly.
  • Investigating reported payment processing errors.
  • Providing clear information about refund decisions.
  • Following applicable payment processing requirements and consumer protection laws.
  • Maintaining professional and responsive customer support.

We aim to resolve eligible refund requests as efficiently and fairly as possible.

13. Changes to This Refund Policy

UtilitySolutionsFinder may update this Refund Policy periodically to reflect changes in our services, payment procedures, business operations, or legal requirements.

Any updated policy will be published on our website with a revised effective date.

Changes will generally apply prospectively and will not remove rights that customers have already obtained under applicable law.

We encourage customers to review this policy periodically.

14. Contact Information

If you have questions regarding this Refund Policy, authorized service payments, cancellations, or refund eligibility, please contact our customer support team.

UtilitySolutionsFinder

2011 Rainier Rd
Trinity Center, CA 96091
United States

Phone: +1 (888) 431-9174

Email: contact@utilitysolutionsfinder.com

Website: www.utilitysolutionsfinder.com

At UtilitySolutionsFinder, we are committed to fair payment practices, transparent refund procedures, and dependable customer assistance with natural gas and electricity service arrangements.

We strive to ensure that every customer receives clear information, professional support, and fair consideration of eligible refund requests.