Privacy Policy
UtilitySolutionsFinder
At UtilitySolutionsFinder, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, contact our customer support team, or request assistance with natural gas and electricity services.
By using our website or requesting our services, you acknowledge the privacy practices described in this policy.
1. Information We Collect
UtilitySolutionsFinder may collect personal information that you voluntarily provide when contacting us or requesting utility-related assistance.
This information may include:
- Full name
- Email address
- Phone number
- Residential or business address
- Utility service address
- Utility account information when necessary for service arrangements
- Gas and electricity connection details
- Service activation or transfer information
- Payment and transaction information relating to our service fees
- Information provided during customer support calls
- Information submitted through our website or email communications
- Identity verification information when necessary for a legitimate service request
- Property ownership or tenancy information where required for utility service arrangements
We may also collect certain technical information automatically when you access our website, including your IP address, browser type, device information, pages visited, referring websites, and general website activity.
We aim to collect only information reasonably necessary for legitimate business and service-related purposes.
2. How We Use Your Information
UtilitySolutionsFinder may use the information collected to:
- Assist customers with new natural gas and electricity connections.
- Process utility service requests.
- Coordinate utility service transfers when customers relocate.
- Provide guidance regarding service activations and reconnections.
- Assist with gas pipeline installation coordination and related service requirements.
- Respond to customer inquiries and support requests.
- Verify customer identities and service-related information when necessary.
- Process authorized payments for our own services and maintain transaction records.
- Provide service updates and important notifications.
- Communicate with utility providers and authorized service partners when necessary to complete customer-requested services.
- Improve our website, customer support, and service operations.
- Prevent fraud, unauthorized transactions, and misuse of our services.
- Comply with applicable legal and regulatory obligations.
We use personal information for legitimate business purposes and other purposes permitted by applicable law.
3. Sharing Your Personal Information
UtilitySolutionsFinder does not sell or rent customer personal information as part of its stated business practices.
We may share personal information with trusted third parties when reasonably necessary to provide requested services or fulfill legal obligations.
These parties may include:
Utility Service Providers
We may share customer information with natural gas and electricity providers to assist with service connections, transfers, reconnections, activations, and other requested utility arrangements.
Authorized Contractors and Service Partners
When necessary for a customer’s request, information may be shared with qualified contractors or authorized service partners involved in utility connection or installation coordination.
Payment Processing Providers
Payment information may be shared with authorized payment processors and financial institutions to process service-fee transactions, refunds, and related payment inquiries.
Technology and Support Providers
We may use third-party technology providers that assist with website hosting, communication systems, customer relationship management, customer service, data storage, and business operations.
Legal and Regulatory Authorities
We may disclose information when required by applicable law, court orders, lawful government requests, or regulatory obligations.
Fraud Prevention and Security
Information may be disclosed when reasonably necessary to investigate suspected fraud, unauthorized activities, security incidents, or misuse of our services.
Third-party service providers are expected to handle personal information in accordance with their applicable contractual and legal obligations.
4. Payment Information and Security
UtilitySolutionsFinder may accept authorized payments for eligible services provided by our company.
Payments may be processed through third-party payment processing companies that maintain their own security procedures.
We take reasonable precautions designed to protect payment-related information from unauthorized access, misuse, or disclosure.
Depending on the payment method and processing arrangement, transaction information may be collected, transmitted, or stored by authorized payment processing providers.
Customers should avoid providing payment card details, passwords, or other sensitive financial information through unsecured communication channels.
Where payment information is collected over the telephone, appropriate authorization and security procedures should be followed.
We do not guarantee that electronic communications or information storage systems are entirely free from security risks.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve functionality, understand visitor activity, and enhance the browsing experience.
Cookies may help us:
- Improve website performance.
- Remember visitor preferences.
- Understand how visitors interact with website pages.
- Identify and resolve technical issues.
- Maintain website security.
- Improve the overall customer experience.
You may disable or restrict cookies through your browser settings.
Some website features may not function properly when cookies are disabled.
If we use analytics, advertising, or tracking technologies that require additional disclosures or consent under applicable law, we will provide the necessary information and choices.
6. Data Security
Protecting customer information is important to UtilitySolutionsFinder.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
These safeguards may include:
- Access restrictions for sensitive customer information
- Secure business and customer management systems
- Appropriate payment processing protections
- Employee confidentiality requirements
- Reasonable security monitoring
- Secure retention and disposal procedures
- Access controls for customer records
- Security measures for communication and data storage systems
Although we take reasonable precautions, no internet transmission, electronic communication, or information storage system can be guaranteed to be completely secure.
7. Data Retention
UtilitySolutionsFinder retains personal information only for as long as reasonably necessary to fulfill legitimate business purposes and applicable legal obligations.
These purposes may include:
- Processing utility service requests
- Providing customer support
- Maintaining service arrangement records
- Maintaining authorized payment and transaction records
- Resolving customer disputes
- Preventing fraud
- Meeting legal, tax, and regulatory requirements
- Maintaining reasonable business records
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably required, we may securely delete, anonymize, or dispose of it in accordance with applicable requirements.
8. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information.
- Request information about how your personal information is collected, used, or disclosed.
- Withdraw consent for certain processing activities where applicable.
- Opt out of certain uses or disclosures where required by law.
- Exercise applicable privacy rights without unlawful discrimination or retaliation.
Certain requests may be subject to legal exceptions, including requirements to maintain records, comply with applicable laws, protect security, or prevent fraud.
To submit a privacy-related request, please contact us at:
contact@utilitysolutionsfinder.com
We may request reasonable identity verification before processing certain requests.
9. California Consumer Privacy Rights
Residents of California may have additional privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), when those laws apply to our business and processing activities.
Depending on applicable requirements, these rights may include:
- The right to know what categories and specific pieces of personal information are collected.
- The right to request deletion of certain personal information.
- The right to correct inaccurate personal information.
- The right to know whether personal information is sold or shared.
- The right to opt out of the sale or sharing of personal information where applicable.
- The right to limit certain uses of sensitive personal information where applicable.
- The right to protection against unlawful discrimination or retaliation for exercising privacy rights.
UtilitySolutionsFinder does not intend to sell personal information for monetary compensation.
If our information practices involve activities legally classified as selling or sharing personal information under applicable California law, we will provide the required disclosures and opt-out methods.
California residents may submit applicable privacy requests using the contact information provided in this policy.
We will respond to verified requests in accordance with applicable legal requirements.
10. Customer Communications
UtilitySolutionsFinder may communicate with customers regarding service requests, verification requirements, connection arrangements, and other matters related to requested services.
Communications may occur through:
- Telephone calls
- Email correspondence
- Text messages, where permitted
- Customer support interactions
- Service notifications and updates
We may contact customers to provide requested assistance, confirm service information, respond to inquiries, or communicate important updates regarding their utility service arrangements.
Promotional communications will be sent only where permitted by applicable law and subject to any required consent.
Providing a telephone number does not automatically constitute consent to receive automated promotional calls or marketing text messages.
Customers may request to stop receiving marketing communications by using an available opt-out method or contacting our support team.
11. Telephone Communications and Call Recordings
UtilitySolutionsFinder may use telephone communication systems to assist customers with service requests, inquiries, and verification procedures.
Where legally permitted and subject to applicable consent requirements, telephone calls may be recorded for legitimate business purposes, including:
- Customer service quality assurance
- Staff training
- Verification of service requests
- Documentation of customer authorization
- Dispute resolution
- Fraud prevention and security
When call recording requires notification or consent under applicable law, we will provide the required notice or obtain the necessary consent.
Recorded information will be subject to appropriate access restrictions and applicable retention requirements.
Payment card security information must be handled in accordance with applicable payment security standards and should not be unnecessarily retained in call recordings.
12. Third-Party Websites and Services
Our website may contain links to websites operated by third parties, including utility providers, authorized contractors, and related service partners.
These websites may maintain their own privacy policies, security procedures, and information collection practices.
UtilitySolutionsFinder is not responsible for the privacy practices, content, or security of independently operated third-party websites.
We encourage customers to review the privacy policies of any third-party website they visit.
13. Children’s Privacy
UtilitySolutionsFinder provides services intended for adults who are authorized to request natural gas and electricity services.
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 without any parental consent required by applicable law.
If we discover that information has been collected from a child in violation of applicable requirements, we will take appropriate steps to delete or otherwise address that information.
Parents or legal guardians who believe a child has provided personal information may contact us using the details below.
14. Information Accuracy
Customers are encouraged to provide accurate, complete, and current information when requesting assistance.
Incorrect or outdated personal information may affect our ability to respond to inquiries or assist with utility service arrangements.
Customers may contact us to request corrections to certain information maintained in our records.
We may require reasonable verification before making changes to sensitive customer information.
15. Independent Utility Assistance
UtilitySolutionsFinder operates as an independent utility assistance company.
We are not the actual natural gas or electricity supplier, and the availability, approval, scheduling, and fulfillment of utility services remain subject to the relevant utility providers.
When customers request assistance, we may share necessary information with the appropriate utility provider or authorized service partner to coordinate the requested services.
We aim to limit such disclosures to information reasonably necessary for the relevant service request.
Our privacy practices apply to information processed by UtilitySolutionsFinder. Independent utility providers and contractors may have their own privacy policies governing information they collect or receive.
16. Business Transfers
In the event of a merger, acquisition, corporate restructuring, or sale of all or part of our business, personal information may be transferred as part of the relevant business transaction, subject to applicable law.
Where required, we will provide appropriate notices or choices concerning any material changes to how personal information will be used.
Any successor organization receiving personal information will remain subject to applicable privacy and data protection requirements.
17. Changes to This Privacy Policy
UtilitySolutionsFinder may update this Privacy Policy periodically to reflect changes in our services, business operations, technology, or applicable legal requirements.
When updates are made, we will publish the revised Privacy Policy on our website and update its effective date.
Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes to our information practices.
We encourage website visitors and customers to review this policy periodically.
18. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us.
UtilitySolutionsFinder
2011 Rainier Rd
Trinity Center, CA 96091
United States
Phone: +1 (888) 431-9174
Email: contact@utilitysolutionsfinder.com
Website: www.utilitysolutionsfinder.com
At UtilitySolutionsFinder, we are committed to respecting customer privacy, maintaining responsible information practices, and providing dependable assistance with natural gas and electricity service arrangements.
We believe that protecting customer information is an essential part of delivering trustworthy and professional service.